LEGAL POLICY

Distributor: SOU Co., Ltd. 6-16-24 Shirokane, Minato-ku, Tokyo 108-0072
03-5816-6166
Name of the person in charge of operations: Representative Director Shogo Sado

[Consumption tax]
10% of the product price
【postage】
Nationwide flat rate of 750 yen (within Japan)
[Transfer fee]
If we are unable to confirm your payment within 7 days of the date of your order, we will cancel your order.

We take every precaution to ensure the quality of our products, but in the unlikely event that you receive a defective product or a product different from the one you ordered, please contact us by email within 8 days of receiving the product and return it to us, postage prepaid.
We will promptly exchange the item for a new one or refund your money.
If we are unable to provide a replacement product, we will provide a refund.
We may not be able to accept returns if the return period (within 8 days from the date of receipt of the product) has expired or depending on the condition of the product you sent.
In addition, we will not be able to offer any compensation other than an exchange of the product. Thank you for your understanding.

We sell products starting from one item, but in some cases we may limit the quantity of products. When the stock runs out, sales will end.

-For bank transfer and convenience store payments (prepayment), your order will be shipped 4 to 6 weeks from the next business day after your payment is confirmed.

-If you pay by credit card, your order will be shipped 4 to 6 weeks after the business day following the order date.

*We do not prepare shipments on weekends, holidays, during the Obon holidays, or during the New Year holidays.
*Delivery times include weekends and holidays, but if the delivery period includes the Obon holidays or New Year's holidays, there will be an additional 10 days.
*Please check the individual product pages for details. If you are not at home when the product is delivered, please contact the delivery company on the delivery slip within 7 days of the initial delivery.
If you are unable to collect your item within the storage period, it will be returned to DIAMOND LIFE Co., Ltd. You will be charged the shipping fee for the return and any shipping fees for re-delivery.

The following payment methods are available.
・Bank transfer ・Convenience store payment ・Credit card payment (VISA, MASTER, DINERS, JCB, AMEX)

・For bank transfer items, please make the transfer within 7 days of the order date.
・Please make payment within 5 days of ordering the product at convenience store.
・Credit card payment: This will vary depending on the closing date of your credit card, so please contact your card company for details.

In the unlikely event that you receive a defective product or a product different from the one you ordered, please contact us by email within 8 days of receiving the product and return it to us with postage prepaid.
*We will only accept returns of rings, earrings, and necklaces, regardless of whether they have been used or unused, if you contact us by email within 8 days of receiving the product.

For more information, please contact us using the inquiry form .

Service name SOU DIAMOND®
Website address: www.soudiamond.com