SOU Inc. (hereinafter referred to as "our company") has established the following terms of use (hereinafter referred to as "these terms") for the services (hereinafter referred to as "these services") provided through the website "SOU DIAMOND" (hereinafter referred to as "this site") operated and managed by our company, and these terms apply to contracts with users (defined in Article 3; the same applies below) who use the service.

These Terms and Conditions shall apply to all Users regarding the use of this Service.
The Company reserves the right to amend these Terms and Conditions, in whole or in part, as appropriate, by notifying the User of such amendments, the revised Terms and Conditions, and the effective date of such amendments by any appropriate means, such as by posting such amendments on the Website or by email (hereinafter referred to as "Notice of Amendments to these Terms and Conditions").
In the event that the Company changes all or part of these Terms in accordance with the preceding paragraph, the changed terms shall apply to the use of the Service. If the User does not agree to the changes to these Terms, the User may terminate the contract for the Service after being notified of the changes to these Terms and before the changes take effect. However, if the User uses the Service after the changes to these Terms, the User shall be deemed to have agreed to the changes.

Users shall agree in advance to the laws, regulations, ordinances, rules, notices, as well as this Agreement, the User Guide, and the "Privacy Policy" separately established by our company. Users who are minors may not use this service without the prior consent of a competent legal representative.

In these Terms, "User" refers to a person who searches, browses, or uses the Service, including images, text, designs, logos, videos, programs, ideas, and information (collectively, "Content") provided by our company through the Service, after fully understanding and agreeing to the contents of these Terms.

If a user falls under any of the following items, we reserve the right to suspend the user's use of the Service or take any other measures we deem appropriate without prior notice.

(1) If it is discovered that the information in the "Input of Delivery Address Information" (hereinafter referred to as "Delivery Address") in the shopping cart of this Service contains false information
(2) If it is discovered that, in the past, there has been a delay in payment obligations, such as fees, an inability to receive products or other items for a long period of time, a refusal to return or exchange products, or other default in obligations with respect to any services provided by our company, without a justifiable reason
(3) If it is discovered that you have engaged in any of the acts set forth in Article 11 (Prohibited Acts) of these Terms of Use in the past
(4) In the event of a violation of any of the following terms and conditions (including, but not limited to, these Terms and Conditions) established by the Company: ① Terms and Conditions the contents of which have been agreed to by the User; ② Terms and Conditions the contents of which have been notified to the User in advance by the Company as being the contents of the contract.

Any personal information of users that we learn in connection with the use of this service will be handled in accordance with our separate Privacy Policy.

Users can use this service to purchase products, etc. from our company.
When a user wishes to purchase a product, etc., the user shall apply for the purchase of the product, etc. in accordance with the method separately specified by the Company. When the acceptance process of the application in the preceding paragraph is completed by the Company and an email is sent to the user notifying that the product, etc. has been shipped from the Company, a sales contract for the product, etc. shall be established between the user and the Company.
Notwithstanding the provisions of the preceding paragraph, if any fraudulent or inappropriate conduct occurs in relation to the use of the Service, the Company may cancel or terminate the purchase contract or take other appropriate measures.
Delivery of products etc. via this service is limited to within Japan.

The payment amount for the products will be the total amount of the product price including consumption tax, shipping charges, cash on delivery fees and related handling fees, as well as the consumption tax related to these fees.
Payment for products, etc. purchased through this service shall be limited to payment by credit card in the User's name or electronic payment service, or a payment method separately approved by our company (collectively referred to as "Credit Card, etc." below).
If payment is made by credit card, etc., the user shall comply with the terms of a separate contract between the user and the credit card company. If any dispute arises between the user and the credit card company in relation to the use of a credit card, etc., the user and the credit card company shall be responsible for resolving the dispute between themselves.

Returns of products etc. will only be accepted in the following cases:
However, if a User selects the paid wrapping service and purchases a Product, the fee for the service will not be refunded, even if the User returns the Product in accordance with the provisions of (4) below.

(1) If there is a defect in the product
(2) If the product you receive is different from what you ordered
(3) In the case of products damaged during delivery
(4) If none of the above (1) to (3) applies, it is within 10 days after the product arrived, and none of the following applies: However, products that are marked "Not eligible for return" on the sales page cannot be returned.
① Products that have been received more than 11 days ago. ② Products that have been used or cleaned. ③ Products that have been resized or engraved. ④ If the delivery note or product tag is damaged, soiled, or lost. ⑤ If the condition of the product (including but not limited to the box and product accessories) at the time of return is different from the condition at the time of delivery and is damaged, soiled, or lost. ⑥ Products with opened packaging (products where the packaging is part of the product).
⑦ Products that are marked "Order cancellation/return not applicable" on the sales page, such as earrings, customized products, and pre-ordered products ⑧ When the return request is not made by the user ⑨ Products ordered by order The user shall apply for a return as set forth in the preceding paragraph in accordance with the procedures separately stipulated by the Company, and for the cases (1) to (3) in the preceding paragraph, the Company shall bear the cost of return, and shall refund the selling price at the time of purchase, shipping fee, cash on delivery fee, and the online store points used to purchase the returned product, or exchange it for a substitute. Even if you wish to exchange it for a substitute, it may not be possible to exchange it due to reasons such as a shortage of the product. In addition, for the case in the preceding paragraph (4), the user shall bear the cost of return and the transfer fee for the refund, and the Company shall refund the selling price at the time of purchase, and shall not refund shipping fee or cash on delivery fee. From the time the product is shipped until the product arrives, you cannot withdraw or cancel your order for the product, except in cases where there is a reason attributable to the Company (for returns after the product arrives, the provisions of paragraph 1 of this Article apply).

The Company shall not guarantee or assume any responsibility for the quality, materials, functions, performance, compatibility with other products, or other defects of the Service and the Products sold through the Service, nor for any damage, loss, disadvantage, etc. caused thereby, except in cases attributable to the Company or as specified in the preceding article.
In the event of a problem due to an unknown delivery address, etc., the Company will fulfill its obligation to deliver the Products, etc. by contacting the contact information registered by the User and delivering the Products, etc. to the delivery address specified at the time of purchase, and will be exempt from such obligation.

When providing links from the Service to other websites or resources, or links from third-party websites or resources to the Service, the Company shall not be liable for the content, use or results of the linked website (including, but not limited to, legality, validity, accuracy, reliability, safety, up-to-dateness and completeness). If the Company reasonably determines that the content of the linked website or resource is illegal or inappropriate for the management and operation of the Service, the Company may delete the linked website without any notice to the user.
In the event that there is a transaction (including but not limited to participation in promotions such as sweepstakes) with an advertiser who is advertising (including but not limited to prize advertising) or promoting during the Service, the user shall enter into a transaction with the advertiser at his/her own discretion and responsibility, and the Company shall not be held responsible for such transaction. The Company does not guarantee any of the content or conditions of the transaction, such as payment for the product, etc., determination of contract terms, guarantee, warranty liability, and the existence or non-existence of a license, and the Company shall not be held liable for any damages incurred by the user as a result of a transaction carried out via an advertisement or promotion posted during the Service.
Even if the Service is temporarily suspended, discontinued or changed in the following cases, the Company shall not be liable for any damage, loss, disadvantage, etc. suffered directly or indirectly by the User.

(1) In the event of a natural disaster such as a fire, earthquake, flood, lightning, or heavy snow.
(2) In the event of war, civil unrest, terrorism, riots, disturbances or other social unrest.
(3) If you are unable to receive proper service from the telephone company, shipping company or provider with which we have a contract
(4) When a technical issue arises that the Company is unable to resolve.

By processing business in accordance with the details of the user's registration, our company will fulfill its obligations and be discharged from liability.
If a user causes any damage to another user or a third party through the use of this service, the user shall resolve the matter at his/her own responsibility and expense and shall not cause any damage, loss, disadvantage, etc. to the Company.

Users are prohibited from engaging in any of the following acts. In the event that a violation of this rule causes damage to our company or a third party, the user in question will be liable for full compensation for such damage.

(1) Any act that causes or may cause inconvenience, disadvantage or damage to other users, third parties other than other users, or the Company
(2) Any act that infringes or may infringe the copyright or other intellectual property rights, portrait rights, personality rights, privacy rights, publicity rights, or other rights of other users, third parties other than other users, or our company.
(3) Using the Service for commercial purposes (excluding those approved in advance by the Company)
(4) Registering information that contains false or misleading content
(5) Any act of using content obtained through the Service for any purpose other than personal use
(6) Copying, selling, publishing, distributing, making public, or engaging in any other similar acts, any content obtained through the Service via other users or third parties other than other users
(7) Collecting, storing, or saving personal information of other users
(8) Uploading to the Service or transmitting by email or other means any content, such as computer viruses, computer codes, files, programs, etc., designed to disrupt, destroy, or limit the functionality of computer software, hardware, or telecommunications equipment
(9) Any other act that the Company reasonably determines to be inappropriate, such as damaging or discrediting the Company.

All intellectual property rights of the content provided through this service shall belong exclusively to our company.
Regardless of the purpose, if any acts prohibited by domestic and international copyright laws and other regulations, such as unauthorized duplication, reproduction, or other unauthorized secondary use of our content, are discovered, we will immediately take legal action.
If any dispute arises between the User and a third party due to violation of the provisions of this Article, the User shall resolve the dispute at its own responsibility and expense and shall not cause any damage, loss, disadvantage, etc. to the Company.

We collect the following information about your access history in order to investigate your access history and usage status, or to improve our services to you.

(1) Information about the IP address or mobile device identification number when the User accesses the server of the Service
(2) User access information acquired by the Company through cookie technology (a technology that temporarily writes data to a user's computer via a web browser to record and save the date and time the user last visited the site, the number of times the site was visited, etc.)

Users shall acknowledge in advance that if they configure their web browser to reject cookies, their use of the Service may be restricted.

In order to maintain the smooth operation of the Service, we may temporarily suspend or discontinue provision of all or part of the Service without prior notice to users if any of the following circumstances apply:

(1) In the case of regular or emergency maintenance of the computer system used to provide this service (hereinafter referred to as the "System")
(2) When operation of the system becomes difficult due to natural disasters such as fire, earthquake, flood, lightning, heavy snow, etc.
(3) When the operation of the system becomes difficult due to social unrest such as war, civil unrest, terrorism, riots, or disturbances.
(4) When operation of the system becomes difficult due to a system malfunction, unauthorized access from a third party, infection by a computer virus, etc.
(5) When requested by an administrative or judicial body based on reasonable grounds.
(6) Any other case in which the Company determines it is necessary to suspend or discontinue the System.

The use of this Service and the interpretation and application of these Terms shall be governed by the laws of Japan.
If any problem arises regarding the use of this service that cannot be resolved through these Terms and Conditions or our guidance and response, the Company and the user shall negotiate in good faith to resolve the issue.
In the event that litigation arises regarding the use of this service, the Tokyo District Court or the Tokyo Summary Court shall be the agreed court of jurisdiction.

These terms and conditions apply to all use of overseas delivery services by users (hereinafter referred to as "overseas delivery users"), except as provided for in the following paragraphs.

(1) For users of international shipping, Article 7, Paragraph 1 of these Terms and Conditions (Payment Method) shall be amended as follows:
Article 7 Payment Method 1. The payment amount for the product, etc. will be the total amount of the product, etc. price, including consumption tax, and shipping fee.

(2) For users shipping overseas, Article 8 (Return and exchange of products, etc.) of these Terms and Conditions shall be amended as follows and shall apply to them:
(1) We do not accept returns, exchanges, or cancellations of orders due to customer convenience. However, if there is a defect in the product, we will accept returns or exchanges as long as you contact us via "Contact Us" within 10 days of receiving the product. Please note that we cannot accept returns or exchanges if the product has already been used, if the packaging or accessories are missing, or if we otherwise deem it inappropriate to return or exchange the product.
(2) You will be responsible for the shipping costs associated with returning any products purchased on this site. However, if the return is due to reasons attributable to our company, we will refund the shipping costs.

Please contact us at the following details:

SOU Corporation
SOU DIAMOND Customer Support Hours: 10:00-17:00 (excluding weekends, holidays, New Year's holidays, and long holidays)
For inquiries, please click here

*For inquiries from overseas, please use the inquiry form above.